Privacy Policy

Last updated: February 24, 2026 This Privacy Policy describes the policies and procedures of Crest Urban Living Private Limited (“Company”, “we”, “us”, “our”) regarding the collection, use, storage, disclosure and protection of personal data when you access or use our website https://www.crest-golfshire.in/ (“Website” / “Service”). This Privacy Policy is framed in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws in India. By accessing or using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Crest Urban Living Private Limited.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: India
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Data Principal means the individual to whom the personal data relates.
• Data Fiduciary means the Company, which determines the purpose and means of processing personal data.
• Processing means any operation performed on personal data including collection, storage, use, disclosure, or deletion.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used or any third party engaged by the Company to process data on its behalf.
• Usage Data means data collected automatically through the Website, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the user of the Website and any individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Website refers to Crest Golfshire, accessible from https://www.crest-golfshire.in/

Collection of Personal Data

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, which may include, but is not limited to:

• First name and last name
• Email address
• City/ Location
• Property preferences
• Enquiry Details
• Communication Records
• Mobile/Phone number
• Any information submitted through enquiry forms, site visit forms, or booking-related interactions
• Usage Data

Usage Data is collected automatically when using the Service, which may include data in relation to IP addresses, browser type and version, device information, pages visited, time and date of visit, referring URLs, unique device identifiers and other diagnostic data etc. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Consent

Where required under applicable law, personal data is collected only after obtaining your free, specific, informed, and unambiguous consent. Consent is obtained through the following mechanisms:

• Enquiry and booking forms: A clearly labelled, unticked checkbox is presented at the point of data submission. Submission without checking this box is not permitted.
• Marketing communications: Separate consent is sought for receiving promotional content. You may withdraw marketing consent at any time by clicking "Unsubscribe" in any marketing email or by writing to admin@crest.co.in.
• Cookies: Consent for non-essential cookies is obtained via a cookie consent banner displayed on your first visit to the Website. You may manage cookie preferences through your browser settings at any time.

The Company maintains records of consent, including what was consented to, the date of consent, and the manner in which it was obtained. You may withdraw your consent at any time by writing to us at admin@crest.co.in. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.

Purpose of Processing

Your personal data is processed only for lawful purposes, including responding to enquiries and requests, scheduling site visits and follow-ups, marketing and promotional communication (subject to consent), processing bookings, allotments, agreements for sale, and contractual obligations, compliance with legal, regulatory, and RERA obligations, customer relationship management, internal analytics and website improvement, prevention of fraud and misuse etc.

Sharing and Disclosure of Personal Data

We may share your personal data only in the following circumstances:

• With Service Providers engaged for IT services, CRM platforms, marketing automation, call centres, legal or accounting services;
• With Affiliates and Group Companies for legitimate business purposes
• With Government Authorities as required by law or court orders
• In connection with business restructuring, mergers or asset transfers
• Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
• With your explicit consent

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of Users of the Service or the public, protect against legal liability etc. Kindly note that we do not sell personal data to third parties.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include, but are not limited to,

• Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

We use cookies and similar technologies to enhance user experience, analyse usage and improve our Website. You may manage cookie preferences through your browser settings. Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Retention of Your Personal Data

Personal data shall be retained only for as long as necessary to fulfil the stated purposes or as required under applicable laws. The following retention periods apply:

• Enquiry and lead data (name, contact details, property preferences): 3 years from the date of last interaction
• Booking, agreement, and transaction data: 7 years from the date of transaction or as required under RERA and applicable tax laws, whichever is longer
• Usage and analytics data: 12 to 24 months from the date of collection
• Marketing communication records and consent logs: Until consent is withdrawn, plus 1 year thereafter
• Legal and compliance records: As required by applicable law

Upon expiry of the applicable retention period, personal data shall be securely deleted or irreversibly anonymised. Usage Data is generally retained for a shorter period except where it is used to strengthen security, improve the functionality of the Service, or where we are legally obligated to retain it for a longer period.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Data Security

We implement reasonable security safeguards including technical, administrative and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration. However, no system is completely secure, and we do not guarantee absolute security.

Data Principal Rights:

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: You may request confirmation of whether your personal data is being processed and obtain a summary of the data held about you.
• Right to Correction: You may request correction of inaccurate, incomplete, or outdated personal data. We will update such data and confirm the correction to you within 30 days of receiving a valid request.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations under applicable laws including RERA, the Income Tax Act, and other regulatory requirements.
• Right to Withdraw Consent: You may withdraw consent at any time by writing to us at admin@crest.co.in. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.
• Right to Grievance Redressal: You may register a grievance with our Grievance Officer using the contact details provided below.

All requests must be submitted in writing to admin@crest.co.in or to the Grievance Officer at the address below. We will respond to all valid requests within 30 days of receipt. We reserve the right to seek clarification or verification of identity before processing any request.

Children's Data:

This Website is not intended for persons below the age of 18 years. We do not knowingly collect personal data of children. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If we become aware that personal data of a person below the age of 18 years has been collected without verifiable parental or guardian consent, we will take immediate steps to delete such data from our systems. If you are a parent or guardian and believe that your child has submitted personal data to us, please contact us at admin@crest.co.in and we will act promptly.

Cross-Border Data Transfer

Your personal data may be transferred outside India only in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws. Any such transfer shall be subject to one or more of the following safeguards:

• Transfer to a country notified by the Central Government of India as having an adequate level of data protection;
• Execution of standard contractual clauses or binding corporate rules ensuring equivalent protection; or
• Explicit consent of the Data Principal prior to transfer.

Categories of recipients outside India who may receive your data include cloud infrastructure and hosting providers, CRM and marketing automation platforms, and analytics service providers. We ensure that any third party receiving your data outside India is contractually bound to protect it in a manner consistent with this Privacy Policy.

Data Breach Notification

In the event of a personal data breach, the Company shall take the following steps:

• The Data Protection Board of India shall be notified as required under the Digital Personal Data Protection Act, 2023, without undue delay.
• Affected Data Principals shall be informed where the breach is likely to result in harm to them, including details of: the nature of the data affected, the likely consequences of the breach, and the measures taken or proposed to address it.
• The Company shall maintain an internal record of all data breaches, including those that do not require external notification, for audit and compliance purposes.

We have implemented technical and organisational measures to minimise the risk of a data breach. However, in the event one occurs, our response shall be prompt, transparent, and in full compliance with applicable law.

Third-Party Links

The Website may contain links to third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any such third-party websites. We strongly encourage you to review the privacy policy of every website you visit via links on our Website. Your interactions with third-party websites are governed solely by their respective privacy policies, and the Company shall not be liable for any data collected or processed by such third parties.

Grievance Redressal

In accordance with applicable laws, we have appointed a Grievance Officer: Email: admin@crest.co.in Phone: 022 4334 7000 We shall address grievances within the prescribed statutory timelines.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. In the case of material changes — including changes to the purposes of processing, categories of data collected, or your rights — we will notify you via email (if you have provided one) or via a prominent notice on the Website prior to the change taking effect. Continued use of the Website following such notice constitutes acceptance of the updated policy.